Order confirmation
The order needs a confirmed address.
A customer orders by email and provides a new delivery address. Before confirmation, the order needs checking against the details on file.
What the agent handles
The agent compares the order with existing records, identifies the different address and prepares the follow-up question and order confirmation.
Your team’s decision
The customer confirms the address. Your sales team reviews the discrepancy and approves the order confirmation.
Your sales team can confirm the order sooner because the checks and follow-up are already prepared.
Order by email
“Please deliver to our new location this time.”
- Order
- Items and quantity identified
- Delivery address
- Differs from the address on file
Question for the customer
Please confirm the complete delivery address for this order.
Next: order confirmation for approval